a safe stay

Safe holidays in Portoferraio: all the information!

Over the past few weeks, each of us has repeatedly thought about freedom.

The freedom to move wherever we want and discover new places, the freedom to eat a good meal in complete relaxation, the freedom to go for a walk. At the same time, we have also rediscovered new freedoms such as the freedom to invent new spaces in our homes, the freedom to try our hand at being a great chef, the freedom to come up with new hobbies with plenty of time to spare.

However, we now envision that we can take the best of all these ideas and turn them into reality in a well-deserved and unforgettable HOLIDAY!
Imagine your own holiday for summer 2021 where you are free to do whatever you want, with those you love:
- the scent of the sea air on Elba Island
- a mobile home or a tent allowing complete independence
- you can decide to take the time to bake your best pizza ever for your loved ones
- the opportunity of a lunch with your feet in the sand or dinner under a starry sky
- explore on foot, by bike or on horseback the attractions of a unique territory
- swimming in the gulfs of Elba, in its crystal-clear waters

At Rosselba Le Palme, we care about your holiday on Elba Island. This is why we are working to ensure that you and your family will not only be able to peacefully book, but also have a safe stay in our village, in accordance with the current regulations.

Bookings and cancellations

Camping Village Rosselba Le Palme will re-open on 12 June!

For any information or transaction, our Booking Centre is at your complete disposal to guarantee maximum support: you can contact us by calling (0565) 933101.

In case of cancellation up to 14 days before the arrival date, the deposit will be refunded.
In case of cancellation after this deadline, there will be no refund.

For stays of less than three nights, there is an extra charge of € 40.00 for the final cleaning.

Procedures for safety and hygiene

To ensure that all our guests comply with safety regulations, we are implementing all necessary measures.

On our campsite, the areas are large and surrounded by greenery, with the possibility of staying safely apart and avoiding crowds.

We disinfect our mobile homes at every check-out, to ensure risk-free surroundings for you and your family.

Together with our staff, we are developing a delivery service with meals delivered directly to your accommodation, so that you can enjoy the specialities of our restaurants in complete safety.
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RECEPTION

  • Is the body temperature of the Guest measured on arrival?
    No. There is no provision for measuring the body temperature of guests on arrival, although the manager is entitled to do so, preventing access in the event of a high temperature > 37.5 °C.
  • Do I have to observe special rules on the campsite?
    The defence strategy against COVID is based on three simple principles: 1) use of a mask; 2) personal hygiene; 3) keeping a distance of at least one metre. At check-in, all guests will be given an anti-COVID information sheet.
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MASK AND GLOVES

  • Do I have to wear a mask during the holiday?
    Guests must always use a mask when it is not possible to guarantee an interpersonal distance of at least one metre (except for units of the same household).
  • Do I have to wear disposable gloves while on holiday?
    Hand hygiene equipment with hydro-alcoholic liquids is widely available and accessible at various locations within the premises, and frequent use by guests and staff is encouraged. Therefore, the use of disposable gloves is not mandatory except in the supermarket.
  • Does the staff on the campsite have to wear a mask?
    Staff are required to wear masks at all times when in the presence of guests and, in any case, in all circumstances where it is not possible to guarantee an interpersonal distance of at least one metre.
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SHOPS AND SUPERMARKETS

  • Do I have to wear a mask in shops and supermarkets?
    Yes, it is mandatory.
  • Do I have to wear disposable gloves in shops and supermarkets?
    The use of disposable gloves is compulsory in the supermarket.
  • Where can I buy hygiene products?
    Our supermarket has a wide range of products for hygiene and protection
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ANIMATION

  • Is there an animation service?
    Of course. The animation service is guaranteed for the period from 14/06 to 13/9.
  • How are the activities accessible?
    All animation activities are preferably by booking and limited in number, in order to guarantee distancing and safety for Guests and operators.
  • What activities are possible?
    All activities are available, allowing for adequate distancing. Mini club with workshops, fitness activities, individual sports and entertainment in the evening
  • Are there any special rules for using the FITNESS AREA?
    Yes. A safe distance must be maintained, or at least 1 metre for people while they are not exercising, and at least 2 metres during physical activity (with particular attention to intense activity).  It is forbidden to share flasks, glasses and bottles and to exchange objects such as towels, bathrobes or other items with other users. Use footwear in the fitness area that is designed exclusively for this purpose. All clothing and personal items must be stored in your personal bag.
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DINING SERVICES

  • Is it required to measure body temperature to enter restaurants?
    No. There is no provision for measuring the body temperature of guests, although the manager is entitled to do so, preventing access in the case of temperature > 37,5 °C.
  • Do I have to wear a mask in the restaurant?
    In the restaurant, guests must wear a mask whenever they are not seated at a table.
  • Are there hygiene products at the entrances to restaurants?
    Yes, hygiene products for guests and staff are also available in several places in the establishments, particularly at the entrance and near the restrooms.
  • Is it possible to reserve a meal?
    Yes, reservations are strongly recommended, as there cannot be more guests in the establishment than there are seats.
  • Are take-away and food delivery available?
    Yes, we have developed a specific APP for food delivery, which enables you to order from your pitch or accommodation unit. The take-away service is also available on site with appropriate signage.
  • Do you have restaurants with outdoor tables?
    Yes, our restaurant and 3 bars have outdoor tables with large terraces.
  • At what distance between tables is it possible to eat?
    Tables must be laid out in such a way that the seating ensures an interpersonal distance of at least one metre between guests, with the exception of persons who are not subject to interpersonal distance according to the regulations in force; this latter aspect is a matter of individual responsibility.
  • Is it possible to consume food at the counter?
    Consumption at the counter is only permitted if there is a minimum distance of 1 metre between guests, with the exception of persons who are not subject to interpersonal distancing under the regulations in force; the latter is a matter of individual responsibility.
  • Is it allowed to eat at the buffet, e.g. for breakfast?
    Consumption at the buffet is not allowed.
  • Is cash payment allowed in restaurants and bars?
    Yes, it is possible to pay in cash, although electronic payment is favoured, preferably at the table.
  • How did you solve the problem of consulting the menus?
    The menus may be presented in laminated print with pre- and post-use disinfection, or on disposable paper.
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ACCOMMODATION UNITS

  • How are accommodation units cleaned?
    Camping Village Rosselba le Palme employs a specialised company that disinfects the accommodation unit at every change of guests using certified cleaning products or other physical means such as dry steam. A natural air exchange is also guaranteed, as well as the periodic replacement of air conditioner filters and disinfection at every change of guests. All linen is supplied in sealed bags by an external industrial laundry specialised in delivering disinfected sheets and towels.
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PITCHES

  • Is it safe to stay on the pitches of the campsite?
    Certainly. The size of the pitches ensures a safe distance; the possibility of spending the entire day in the open air and enjoying the sun's rays is an important means of preventing contagion.
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CENTRALISED SANITARY FACILITIES

  • How should the sanitary facilities be used and how are they disinfected?
    In all sanitary facilities, there are dedicated routes to avoid crossings as much as possible. Sanitising gels are located at various points and all sanitary facilities can be used within the minimum distances. Constant disinfection of the surfaces, contact parts and sanitary facilities by specialised personnel, together with natural air circulation, guarantees the safety of the users. Dispensers with sanitising hydro-alcoholic liquids for hand hygiene are available in the sanitary facilities.
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POOLS AND WATER PARKS

  • Is it possible and safe to swim in the pool?
    Yes, the chlorine content of pool water is constantly monitored (free active chlorine between 1.0 - 1.5 mg/l; combined chlorine = 0.40 mg/l; pH 6.5 - 7.5). The pool occupancy density is calculated using an index of 7 m² of water surface area per person.
  • Is it possible to use the sunbathing area and the green areas?
    Yes, the density of occupancy in the sunbathing and green areas is calculated with an index of no less than 7 m² of walking area per person. The arrangement of any equipment (deckchairs, sun loungers) will be carried out keeping the distances and using dedicated paths. At each change of user and/or at the end of the shift, they will be disinfected by the staff.
  • Are there sanitising products at the pools and water parks?
    Yes, each facility is equipped with dispensers with hydro-alcoholic hand hygiene liquids in highly visible places at the entrance and in areas of frequent transit, in the sunbathing area or in strategic areas to promote hand hygiene.
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BEACH AND SEA

  • Is it possible to bathe in the sea?
    Indeed, bathing in salt water is recommended for its beneficial properties on the body, for the natural disinfection of the saline environment and for the very high degree of dilution guaranteed by seawater. It is worth noting that the beaches on Elba Island can also boast the Blue Flag in 2020, which stands for clean water and maximum attention to safety.
  • What is the distance to be maintained between umbrellas in rental areas?
    Each umbrella must have 10 m². We have decided to increase this limit to 12 m².
  • What is the distance to be maintained between the beach equipment?
    A distance of at least 1.5 m must be ensured between beach equipment (sun loungers, deckchairs), when not placed in the umbrella area.
  • Are there hygiene products in the areas with hired umbrellas?
    Sanitising products are available for guests and staff at several points.
  • Is it possible to book a specific beach location?
    Yes, our booking service can provide you with all the necessary information.
  • Are there special rules for free beach areas?
    No, the same rules apply as for areas with hired umbrellas.
  • Is there a beach steward present?
    Yes, the beach steward is available for any information on preventive measures.
  • What is the distance to be maintained between my own beach equipment and that of my neighbours on the beach?
    Personal equipment (sun loungers, deckchairs, etc.) must be placed at least two metres away from nearby neighbours.
Do you need more information? Do you have any concerns?
CONTACT US and we will get back to you as soon as possible